Frequent questions
Delivery
As the shipping cost?
• Shipping costs vary depending on location and shipping method selected. For specific details on shipping costs, please see our shipping options.
Where do you ship to?
• We ship nationally and internationally. You can check the shipping options available for your location when placing your order.
What is the deadline?
• Delivery times depend on the shipping method selected. We offer expedited 24-48 hour shipping for most domestic orders. For international shipments, times may vary.
What should I do if my delivery does not arrive?
• If your order has not arrived within the expected time, please contact our customer service team through our contact form or by calling [phone number]. We will investigate the problem and provide you with a solution.
Returns
What is your return policy?
• We accept returns on unopened products within 30 days of purchase. Products must be in their original condition and with packaging intact.
How can I return an item?
• To return an item, contact our support team for a return authorization and detailed instructions. Once the return is approved, send the product to the address provided.
Who pays the return costs?
• Customer is responsible for return shipping costs unless the product is damaged or defective. In such cases, we will cover the shipping costs.
Orders
What should I do if an order is missing or I receive the wrong item?
• If an order is missing or you receive the wrong item, contact our customer service team immediately. We will provide a quick solution, either shipping the correct item or processing a refund.
What should I do if my order arrives damaged?
• If your order arrives damaged, please take photos of the damage and contact our support team. We will help you process a return or replacement.
Products
What is caliber in olives and why is it important?
• The caliber refers to the size of the olives and is measured by the number of olives that fit in one kilogram. A lower size number indicates larger olives. For example, a size of 200/220 means that there are between 200 and 220 olives per kilogram. Choosing the right caliber can influence the presentation and flavor of your dishes.
What is the difference between net weight and drained weight in food products?
• The net weight is the total weight of the product including its preserving liquid, while the drained weight is the weight of the product without the liquid. Knowing this difference is crucial to understand the real amount of food you are buying and to compare it with other similar products.
How should I store olives once they have been opened?
• To maintain freshness and flavor, transfer canned olives to an airtight container and refrigerate. Olives in glass should be kept in their preserving liquid and refrigerated. Plastic containers should be closed tightly and refrigerated. Consume them within 7-15 days, depending on the type of packaging.
Are your products available at all times?
• We try to maintain a constant inventory, but some products may be out of stock due to high demand. If a product is out of stock, we will notify you and give you the option to be notified when it is back in stock.
Payments
What payment methods do you accept?
• We accept various forms of payment, including credit cards (Visa, MasterCard, American Express), PayPal and bank transfers. All transactions are secured to ensure the safety of your information.
How do I make a payment?
• At checkout, select your preferred payment method and follow the instructions to complete the transaction. You will receive an email confirmation once your payment has been successfully processed.
What do I do if my payment is not processed correctly?
• If you have problems making the payment, verify that all the information entered is correct. If the issue persists, please contact our support team for assistance.
Account
How do I create a customer account?
• To create an account, click on the account icon at the top right of our page and select “Sign Up.” Complete the form with your personal information and create a password.How do I keep my account secure?
• Use a strong password and do not share it with anyone. If you suspect your account has been compromised, change your password immediately and contact our support team.